Last Updated: May 8, 2026
1. Acceptance of Terms
By accessing and using LabNCloud ("the Service"), a platform owned and operated by Patriot Dental Supplies LLC, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
2. Description of Service
LabNCloud provides a Software as a Service (SaaS) platform for dental laboratories to manage cases, billing, and doctor portals. Access to the Service is provided on a subscription basis.
3. Subscription and Billing
The Service is billed on a 30-day recurring subscription basis. By subscribing, you authorize us to charge your payment method every 30 days for the subscription fee. Failure to pay may result in suspension or termination of your access to the Service.
4. Merchant Approval and Verification
To utilize our payment processing features powered by Finix, users must undergo a strict verification process. You must provide a valid business license and demonstrate that you are a legitimate dental laboratory (e.g., by importing past cases or providing other requested documentation). We reserve the right to deny or revoke payment processing capabilities at our sole discretion if verification fails.
5. Third-Party Integrations (Shippo & Finix)
LabNCloud relies on third-party services to provide necessary functionality. Patriot Dental Supplies LLC is not responsible or liable for any actions, failures, delays, or damages caused by these third-party integrations.
- Payments (Finix): All subscription and lab-to-doctor invoice processing utilizes the Finix API. By using these features, you agree to Finix’s terms of service and authorize us to pass necessary business information to facilitate merchant onboarding. We are not liable for declined transactions, funding holds, or account suspensions initiated by Finix.
- Shipping (Shippo): LabNCloud utilizes the Shippo API to generate and track shipping labels. LabNCloud is not responsible for delayed shipments, lost packages, incorrect label generation charges, or direct courier failures. All label fees fall under the responsibility of the registered laboratory.
6. HIPAA Compliance & Business Associate Agreement (BAA)
As a platform handling digital impressions, patient prescriptions, and names (Protected Health Information or PHI), LabNCloud operates under HIPAA guidelines as a Business Associate to your laboratory (the Covered Entity). By utilizing LabNCloud to store PHI:
- We agree to implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of electronic PHI.
- You retain full responsibility for acquiring express consent from patients before uploading any personally identifiable digital scans or prescriptions to the platform.
- For a legally binding, signed Business Associate Agreement (BAA) tailored to your laboratory, please contact our support team.
7. User Responsibilities
- You must provide accurate and complete information during registration and verification.
- You are responsible for maintaining the confidentiality of your account credentials.
- You must comply with all applicable local, state, national, and international laws, including but not limited to HIPAA regulations.
8. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.
9. Limitation of Liability
In no event shall LabNCloud, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any significant changes. By continuing to use the Service after changes become effective, you agree to be bound by the revised terms.
11. Contact Us
If you have any questions about these Terms, please contact us.
